Returns & Exchanges
At Kringle Candle, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, you may return unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our guest services team or visit our online portal with your order number and email address to start the process.
Pack with Care
Place the unused candles or accessories in their original packaging, ensuring items are securely padded to prevent breakage during transit.
Attach Shipping Label
Print the provided prepaid return shipping label and affix it clearly to the outside of your package.
Receive Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing