Frequently Asked Questions
Everything you need to know about our premium home fragrances.
How long do Kringle candles typically burn?
Our burn times vary by size: Large jars burn for up to 100 hours, Medium jars for up to 75 hours, and our Daylight candles offer approximately 10-12 hours of fragrance.
What makes Kringle candles different from other brands?
We focus on ultra-fragrant, authentic scents and use high-quality white wax that ensures a clean burn and fits any home decor aesthetic.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax pool to reach the edge of the glass during the first lighting. This usually takes 2-3 hours depending on the candle size.
What is your return policy for damaged items?
If your order arrives damaged due to shipping, please contact our customer service team within 14 days with a photo of the item to receive a replacement or full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and order weight.
Are your wicks lead-free?
Absolutely. All Kringle candles feature 100% cotton wicks that are lead-free and designed to provide a safe, consistent flame.